Application Business Owners

Application Business Owners - Each application in your organization should have a primary application owner.

In many organizations, it is obvious who this person is, since he or she is typically the primary contact for the application.

However, in other companies, this role is ambiguous, and there can be some uncertainty surrounding who is the primary client representative for the application.

However, it is important to have one person designated as the primary business contact.

Application Business Owners have a number of responsibilities:

• They approve all requests for application changes and enhancements.

• They are the first contact point for other stakeholders who have questions or problems with the application.

The Business Owner may refer the stakeholder to the appropriate support staff member, but the call goes through the Business Owner first.
The interested stakeholder should not contact the support contact directly.

• They are the people on the business side with primary accountability and the responsibility of making sure that the application is accurate and stable.

They fulfill this responsibility through a partnership with the application support team.

Business Owners are typically some of the most knowledgeable people in how the business and the business application work, but this is not a requirement.

However, in many cases, a business contact has a good understanding of the business, but does not have a strong understanding of the application.

In that case, he or she will usually gain an expert level of knowledge in the business application by being in the Application Business Owner role.

Application Architecture


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